SUPPORT

Support

Technical Support

ULVAC-PHI User Support

Target Customers using our products
CLUB PHI
Consultation on analysis and measurement

For technical questions regarding measurement conditions, data analysis, and applications, please contact us via CLUB PHI. Contact: Solution Development Department

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Customer Service

Customer Service

Target Customers using our products
Repairs and consumables purchase
We accept orders for instrument repairs, periodic maintenance, and consumables. Contact: Customer Service Department
MAIL FORM Mail Form

Please send your request details via the form.

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PHONE Phone 0467-85-6523

Weekdays 9:00 – 17:00
※ All calls are recorded for the purpose of verifying call content and improving service quality.

Remote Support

This is a service that securely connects your instrument to our support computer, enabling remote operation to confirm the cause of issues and assess the situation.

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Regarding instrument shutdown and startup during extended power outages

The shutdown procedure follows the instrument shutdown procedure for extended holidays, but if you have any questions, please contact the Customer Service Department. Please note that during a power outage, the compressor supplying compressed air and various gas line supplies may also stop, and we recommend confirming the measures to be taken for these various utilities as well.

Maintenance contract information

We recommend an annual maintenance contract to keep your surface analysis instruments in optimal condition at all times.

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Proposal for paid OS upgrade service in conjunction with the end of Windows 10 support

In conjunction with the end of Windows 10 support, we have prepared a paid OS upgrade service.

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FAQ

Frequently Asked Questions

Q. I would like to request a repair — how should I proceed?
Please contact us via the Customer Service Department (0467-85-6523) or the Repairs and Consumables Purchase form. Providing the instrument serial number and a description of the issue will help us respond more smoothly.
Q. What is CLUB PHI? Please tell me how to register for CLUB PHI.
CLUB PHI is a membership service for customers using our products. Members can access software updates, databases, online chat, surface analysis basic courses, and more. To register, please proceed via “New Member Registration” on the CLUB PHI website.
Q. I would like advice on measurement data from my instrument — where should I direct my question?
You can submit your question via the “Analysis and Measurement Consultation Form.” Attaching specific spectra or data will help us respond more efficiently. ＊This service is limited to users of our instruments. ＊Registration with Club PHI is required.
Q. How do I get started with remote support?
Prior confirmation of the connection environment and exchange of a consent form are required. The Customer Service Department will guide you through the procedure, so please first contact us by phone or via the form.

CONTACT

Feel free to contact us with any questions about our products, analysis services, or careers.