Remote Support

This is a service that connects “your instrument” and “our support computer” via a secure internet site, enabling remote operation to perform “cause confirmation” and “situation assessment” when an issue occurs with your instrument.

This service connects your company’s instrument to our Customer Service Department Support Center through a secure internet site. Our Support Center will provide a connection code number. Once you enter the provided code, the connection program will be automatically downloaded, enabling remote inspection via the internet.

Whether to enable or discontinue remote operation is determined by the selection of commands displayed on the PC screen, which will automatically disconnect the connection.