May 26, 2020
ULVAC-PHI, Inc.
Managing Director, Koichi Iwasaki
To our valued customers
On May 25, the government announced the full lifting of the state of emergency. ULVAC-PHI, Inc., continuing to prioritize the health and safety of our customers and employees above all else, has decided to begin guiding all maintenance work for customer instruments, starting with urgent cases.
We are currently taking some time to address the urgent cases that accumulated during the maintenance suspension period. Regarding regular maintenance work such as periodic inspections and preventive replacement of consumable parts, we will contact customers in sequence after assessing the progress of addressing urgent cases. We sincerely apologize for the inconvenience and concern this may cause, and ask for your kind understanding.
End
List of past articles regarding COVID-19 response
- Regarding maintenance response following the partial lifting of the state of emergency (posted May 15, 2020)
- Regarding maintenance response during the state of emergency declaration (posted April 9, 2020)
- Regarding our response to COVID-19 (posted March 31, 2020)
Contact for inquiries regarding this matter
ULVAC-PHI, Inc. Customer Service Department
TEL:0467-85-6523 Inquiry form