Maintenance contract information
We recommend an annual maintenance contract to keep your surface analysis instruments in optimal condition at all times.
Benefits of an annual maintenance contract
| Priority service response | By dispatching engineers on a priority basis when an instrument malfunction occurs, instrument downtime is minimized. |
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| Implementation of planned maintenance through periodic inspections | By conducting periodic inspections, the condition of the instrument can be monitored and maintenance can be carried out in a planned manner. |
| Budgeting for maintenance contracts | By fixing repair costs at a set amount, planned budget management becomes possible and unexpected expenses can be minimized. ＊Scope varies depending on the contract terms. |
| *Rapid determination of malfunction causes through remote support | The remote support service enables diagnosis of instrument status and rapid determination of malfunction causes. (1) |
| Contract extension covering supply of consumable parts | By adding the consumables special agreement (option), consumable parts for the instrument will be supplied.(＊2) |
| Contract extension covering OEM products | Maintenance of OEM products such as pumps and PCs(＊3)
- ＊1: An OS of Windows® XP or later and an internet connection are required.
- ＊2: Some items are excluded, such as office consumables for printers.
- ＊3: Excludes bepicon, backup power supplies, and vibration isolation tables.
Structure of the annual maintenance contract
The contract structure is as follows.
Basic contract
| This is the minimum contract unit. |
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Consumables special agreement (option)
| Supply of various consumable parts. |
| Supply of consumable parts such as electron guns, neutralizer guns, ion guns, X-ray sources, detectors, oils and greases, sample transfer systems (motors and bearings), and Ar gas |
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Notes regarding the contract
- The contract amount varies depending on the model, instrument configuration, location of the equipment, and usage conditions.
- The maintenance contract is premised on enrollment after the warranty period accompanying a new sale has ended. For instruments where time has passed since delivery, please consult with us separately.
Contact for requests and inquiries
Customer Service Department
2500 Hagizono, Chigasaki City, Kanagawa Prefecture 253-8522
- Reception hours: Weekdays 9:00–17:00
- TEL: 0467-85-6523 (Direct line)
- FAX：0467-85-9406