For those setting up a remote environment on their instrument for the first time, we will provide remote training (3 hours) by our analysis staff as a complimentary service!
The Customer Service Department supports “Remote Support” via remote connection.
Benefits of “Remote Support”
By having service engineers directly check the condition of the instrument:
→ No need for customers to check or carry out inspection procedures themselves
→ Faster and more reliable status assessment
→ Speedier diagnosis for adjustments and repairs
Regarding the use of “Remote Support”
[Regarding connection]
・ Use of remote connection software such as [LogMeIn] or [TeamViewer] will be required between users and our company.
・ For connection matters, please contact your company’s security department.
・ Since [LogMeIn] and [TeamViewer] remote connection software are contracted by our company (ULVAC-PHI, Inc.), no procedures are required on the part of users.
[Other] ・ If an explanation to your security department is required, please consult your sales representative. ・ If you wish to use a remote service other than [LogMeIn] or [TeamViewer], please consult your sales representative.
“Remote Support Campaign”
For campaign applications and inquiries, please contact us via this form.