{"id":957,"date":"2026-07-01T18:47:12","date_gmt":"2026-07-01T09:47:12","guid":{"rendered":"https:\/\/www.ulvac-phi.com\/support\/maintenance\/"},"modified":"2026-07-14T16:07:55","modified_gmt":"2026-07-14T07:07:55","slug":"maintenance","status":"publish","type":"page","link":"https:\/\/www.ulvac-phi.com\/en\/support\/maintenance\/","title":{"rendered":"Maintenance contract information"},"content":{"rendered":"\n
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Maintenance contract information<\/h2>\n
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We recommend an annual maintenance contract to keep your surface analysis instruments in optimal condition at all times.<\/p>\n\n \n

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Benefits of an annual maintenance contract<\/h3>\n \n \n \n \n \n \n \n \n
Priority service response<\/th>\n By dispatching engineers on a priority basis when an instrument malfunction occurs, instrument downtime is minimized.<\/td>\n <\/tr>\n
Implementation of planned maintenance through periodic inspections<\/th>\nBy conducting periodic inspections, the condition of the instrument can be monitored and maintenance can be carried out in a planned manner.<\/td>\n <\/tr>\n
Budgeting for maintenance contracts<\/th>\nBy fixing repair costs at a set amount, planned budget management becomes possible and unexpected expenses can be minimized. \uff0aScope varies depending on the contract terms.<\/td>\n <\/tr>\n
*Rapid determination of malfunction causes through remote support<\/th>\nThe remote support service<\/a> enables diagnosis of instrument status and rapid determination of malfunction causes. (1)<\/td>\n <\/tr>\n
Contract extension covering supply of consumable parts<\/th>\nBy adding the consumables special agreement (option), consumable parts for the instrument will be supplied.(\uff0a2)<\/td>\n <\/tr>\n
<\/td>Contract extension covering OEM products<\/th>\nMaintenance of OEM products such as pumps and PCs(\uff0a3)\n <\/tr>\n <\/tbody>\n <\/table>\n
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  • \uff0a1: An OS of Windows\u00ae XP or later and an internet connection are required.<\/li>\n
  • \uff0a2: Some items are excluded, such as office consumables for printers.<\/li>\n
  • \uff0a3: Excludes bepicon, backup power supplies, and vibration isolation tables.<\/li>\n <\/ul>\n <\/section>\n\n \n
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    Structure of the annual maintenance contract<\/h3>\n

    The contract structure is as follows.<\/p>\n\n

    Basic contract<\/h4>\n \n \n \n \n \n
    This is the minimum contract unit.<\/td>\n <\/tr>\n
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    • Included are technical labor costs, dispatch costs, accommodation costs, transportation costs, shipping costs, electrical component costs, control repair costs, replacement costs, and loaner instrument rental costs associated with inspections and repairs.<\/li>\n <\/ul>\n <\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n\n

      Consumables special agreement (option)<\/h4>\n \n \n \n \n \n
      Supply of various consumable parts.<\/td>\n <\/tr>\n
      Supply of consumable parts such as electron guns, neutralizer guns, ion guns, X-ray sources, detectors, oils and greases, sample transfer systems (motors and bearings), and Ar gas<\/td>\n <\/tr>\n
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      • This is within the scope of our replacement standards.<\/li>\n
      • Please arrange separately for gas bottles exceeding 1 MPa (Ar, O2<\/span>, etc.) and office consumables for printers.<\/li>\n <\/ul>\n <\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n <\/section>\n\n \n
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        Notes regarding the contract<\/h3>\n
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        • The contract amount varies depending on the model, instrument configuration, location of the equipment, and usage conditions.<\/li>\n
        • The maintenance contract is premised on enrollment after the warranty period accompanying a new sale has ended. For instruments where time has passed since delivery, please consult with us separately.<\/li>\n <\/ul>\n <\/section>\n\n \n
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          Contact for requests and inquiries<\/h3>\n
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          Customer Service Department
          2500 Hagizono, Chigasaki City, Kanagawa Prefecture 253-8522<\/p>\n

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          • Reception hours: Weekdays 9:00\u201317:00<\/li>\n
          • TEL: 0467-85-6523 (Direct line)<\/li>\n
          • FAX\uff1a0467-85-9406<\/li>\n <\/ul>\n <\/div>\n <\/section>\n\n <\/div>\n<\/article>\n\n","protected":false},"excerpt":{"rendered":"

            Maintenance contract information We recommend an annual maintenance contract to keep your surface analysis instruments in optimal condition at all times. Benefits of an annual maintenance contract Priority service response By dispatching engineers on a priority basis when an instrument malfunction occurs, instrument downtime is minimized. Implementation of planned maintenance through periodic inspections By conducting periodic inspections, the condition of the instrument can be monitored and maintenance can be carried out in a planned manner. Budgeting for maintenance contracts By fixing repair costs at a set amount, planned budget management becomes possible and unexpected expenses can be minimized. \uff0aScope varies depending on the contract terms. *Rapid determination of malfunction causes […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":945,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-957","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t