{"id":945,"date":"2026-05-27T23:41:22","date_gmt":"2026-05-27T14:41:22","guid":{"rendered":"https:\/\/www.ulvac-phi.com\/support\/"},"modified":"2026-07-14T16:10:53","modified_gmt":"2026-07-14T07:10:53","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ulvac-phi.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\n
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\n Technical Support<\/span>\n
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ULVAC-PHI User Support<\/h2>\n
\n Target<\/span>\nCustomers using our products\n <\/div>\n <\/div>\n
<\/div>\n <\/div>\n\n \n CLUB PHI<\/span><\/span>\n
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\n Consultation on analysis and measurement<\/span>\n

For technical questions regarding measurement conditions, data analysis, and applications, please contact us via CLUB PHI. Contact: Solution Development Department<\/p>\n <\/div>\n Proceed to form \u2192<\/span>\n <\/a>\n\n <\/div>\n<\/section>\n\n\n

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\n Customer Service<\/span>\n
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Customer Service<\/h2>\n
\n Target<\/span>\nCustomers using our products\n <\/div>\n <\/div>\n
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Repairs and consumables purchase<\/div>\n
We accept orders for instrument repairs, periodic maintenance, and consumables. Contact: Customer Service Department<\/div>\n
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\n MAIL FORM<\/span>\n Mail Form<\/span>\n

Please send your request details via the form.<\/p>\n Proceed to email form \u2192<\/a>\n <\/div>\n <\/div>\n\n

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\n PHONE<\/span>\n Phone<\/span>\n 0467-85-6523<\/span>\n

Weekdays 9:00 \u2013 17:00\u203b All calls are recorded for the purpose of verifying call content and improving service quality.<\/span><\/p>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n\n \n

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\n Remote Support<\/span>\n

This is a service that securely connects your instrument to our support computer, enabling remote operation to confirm the cause of issues and assess the situation.<\/p>\n <\/div>\n Learn More \u2192<\/span>\n <\/a>\n\n \n

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\n Regarding instrument shutdown and startup during extended power outages<\/span>\n

The shutdown procedure follows the instrument shutdown procedure for extended holidays, but if you have any questions, please contact the Customer Service Department. Please note that during a power outage, the compressor supplying compressed air and various gas line supplies may also stop, and we recommend confirming the measures to be taken for these various utilities as well.<\/p>\n <\/div>\n <\/div>\n\n \n \n

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\n Maintenance contract information<\/span>\n

We recommend an annual maintenance contract to keep your surface analysis instruments in optimal condition at all times.<\/p>\n <\/div>\n Learn More \u2192<\/span>\n <\/a>\n\n \n \n

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\n Proposal for paid OS upgrade service in conjunction with the end of Windows 10 support<\/span>\n

In conjunction with the end of Windows 10 support, we have prepared a paid OS upgrade service.<\/p>\n <\/div>\n Learn More \u2192<\/span>\n <\/a>\n\n <\/div>\n<\/section>\n\n\n

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\n FAQ<\/span>\n

Frequently Asked Questions<\/h2>\n
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\n \n Q.<\/span>\nI would like to request a repair \u2014 how should I proceed?<\/span>\n <\/polyline><\/svg>\n <\/summary>\n
Please contact us via the Customer Service Department (0467-85-6523) or the Repairs and Consumables Purchase form. Providing the instrument serial number and a description of the issue will help us respond more smoothly.<\/div>\n <\/details>\n\n
\n \n Q.<\/span>\nWhat is CLUB PHI? Please tell me how to register for CLUB PHI.\n <\/polyline><\/svg>\n <\/summary>\n
CLUB PHI is a membership service for customers using our products. Members can access software updates, databases, online chat, surface analysis basic courses, and more. To register, please proceed via “New Member Registration” on the CLUB PHI website.<\/div>\n <\/details>\n\n
\n \n Q.<\/span>\nI would like advice on measurement data from my instrument \u2014 where should I direct my question?<\/span>\n <\/polyline><\/svg>\n <\/summary>\n
You can submit your question via the “Analysis and Measurement Consultation Form.” Attaching specific spectra or data will help us respond more efficiently. \uff0aThis service is limited to users of our instruments. \uff0aRegistration with Club PHI is required.<\/div>\n <\/details>\n\n
\n \n Q.<\/span>\nHow do I get started with remote support?<\/span>\n <\/polyline><\/svg>\n <\/summary>\n
Prior confirmation of the connection environment and exchange of a consent form are required. The Customer Service Department will guide you through the procedure, so please first contact us by phone or via the form.<\/div>\n <\/details>\n\n <\/div>\n\n <\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

Technical Support ULVAC-PHI User Support Target Customers using our products CLUB PHI Consultation on analysis and measurement For technical questions regarding measurement conditions, data analysis, and applications, please contact us via CLUB PHI. Contact: Solution Development Department Proceed to form \u2192 Customer Service Customer Service Target Customers using our products Repairs and consumables purchase We accept orders for instrument repairs, periodic maintenance, and consumables. Contact: Customer Service Department MAIL FORM Mail Form Please send your request details via the form. Proceed to email form \u2192 PHONE Phone 0467-85-6523 Weekdays 9:00 \u2013 17:00\u203b All calls are recorded for the purpose of verifying call content and improving service quality. Remote Support This […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":80,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-945","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t