{"id":1100,"date":"2024-02-26T16:31:00","date_gmt":"2024-02-26T07:31:00","guid":{"rendered":"https:\/\/www.ulvac-phi.com\/news\/remote-support-campaign\/"},"modified":"2026-07-27T17:52:06","modified_gmt":"2026-07-27T08:52:06","slug":"remote-support-campaign","status":"publish","type":"news","link":"https:\/\/www.ulvac-phi.com\/en\/news\/remote-support-campaign\/","title":{"rendered":"Information on the Remote Support Campaign \uff5e Until June"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">For those setting up a remote environment on their instrument for the first time, we will provide remote training (3 hours) by our analysis staff as a complimentary service! <\/h2>\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e5f1f9\"><strong>The Customer Service Department supports &#8220;Remote Support&#8221; via remote connection.<\/strong><br\/><br\/><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0075c1\" class=\"has-inline-color\"><strong>Benefits of &#8220;Remote Support&#8221;<\/strong><\/mark><br\/>By having service engineers directly check the condition of the instrument:<br\/>\u3000 <strong>\u2192<\/strong> No need for customers to check or carry out inspection procedures themselves<br\/>\u3000 \u2192 Faster and more reliable status assessment<br\/>\u3000 \u2192 Speedier diagnosis for adjustments and repairs <br\/><br\/><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0075c1\" class=\"has-inline-color\"><strong>Regarding the use of &#8220;Remote Support&#8221;<\/strong><\/mark><br\/>[Regarding connection]<br\/>\u3000\u3000\u30fb Use of remote connection software such as [LogMeIn] or [TeamViewer] will be required between users and our company.<br\/>\u3000\u3000\u30fb For connection matters, please contact your company&#8217;s security department.<br\/>\u3000\u3000\u30fb Since [LogMeIn] and [TeamViewer] remote connection software are contracted by our company (ULVAC-PHI, Inc.), no procedures are required on the part of users.<br\/><br\/>[Other] \u3000\u3000\u30fb If an explanation to your security department is required, please consult your sales representative. \u3000\u3000\u30fb If you wish to use a remote service other than [LogMeIn] or [TeamViewer], please consult your sales representative.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>&#8220;Remote Support Campaign&#8221;<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>For campaign applications and inquiries, please contact us via <a href=\"https:\/\/www.ulvac-phi.com\/en\/contact\/\" data-type=\"page\" data-id=\"60\">this form<\/a>.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"template":"","news-category":[22],"class_list":["post-1100","news","type-news","status-publish","hentry","news-category-information"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"For those setting up a remote environment on their instrument for the first time, we will provide remote training (3 hours) by our analysis staff as a complimentary service! 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