{"id":1094,"date":"2025-09-04T15:46:00","date_gmt":"2025-09-04T06:46:00","guid":{"rendered":"https:\/\/www.ulvac-phi.com\/news\/customer\/"},"modified":"2026-07-27T17:42:00","modified_gmt":"2026-07-27T08:42:00","slug":"customer","status":"publish","type":"news","link":"https:\/\/www.ulvac-phi.com\/en\/news\/customer\/","title":{"rendered":"Proposal for paid OS upgrade service in conjunction with the end of Windows 10 support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Microsoft has officially announced that support for Windows 10 will end on October 14, 2025. As a result, security updates and other programs will no longer be provided after the end of support, raising concerns about increased cybersecurity risks. We have prepared a paid OS upgrade service for our products currently in use, to support you in continuing safe and stable operation.<\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Applicable instruments<\/td><td class=\"has-text-align-left\" data-align=\"left\" style=\"background-color: #e5f1f9;\"><strong>PHI 710<br\/>PHI nanoTOF (SmartSoft specification)<br\/>PHI nanoTOF II<br\/>PHI nanoTOF 3<br\/>PHI nanoTOF 3\u207a<br\/>PHI Quantera II<br\/>PHI Quantes<br\/>PHI 5000 VersaProbe II<br\/>PHI 5000 VersaProbe III<br\/>PHI VersaProbe 4<br\/>PHI GENESIS<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Upgrade<br\/>process<\/td><td class=\"has-text-align-left\" data-align=\"left\" style=\"background-color: #e5f1f9;\"><strong>\u203b<\/strong> <strong>Please back up the data on your PC in advance.<\/strong><br\/>\u2460 Simple instrument inspection before upgrade<br\/>\u2461 OS upgrade work<br\/>\u203b An internet connection may be required for license authentication.<br\/>(Wi-Fi router lending is also available)<br\/>\u2462 Instrument operation confirmation after upgrade<br\/>\u203b Includes a simple instrument inspection.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">\u203b This service is applicable to Windows 10 only. Please note in advance that the upgrade may not be possible depending on your PC environment.<\/p>\n\n<figure class=\"wp-block-table\"><table class=\"has-white-color has-text-color has-background has-link-color has-fixed-layout\" style=\"background-color:#2092de\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Fee: Special price of \u00a5580,000 (excluding tax)<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>For more details, please contact the Customer Service Department.<\/strong><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Contact for requests and inquiries<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>ULVAC-PHI, Inc. Customer Service Department<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">2500 Hagizono, Chigasaki City, Kanagawa Prefecture 253-8522<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Reception hours: Weekdays 9:00\u201317:00<\/li>\n\n\n\n<li>TEL: 0467-85-6523 (Direct line)<\/li>\n\n\n\n<li>FAX: 0467-85-9406<\/li>\n<\/ul>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" style=\"border-top-left-radius:6px;border-top-right-radius:6px;border-bottom-left-radius:6px;border-bottom-right-radius:6px;background-color:#0058ad\">Contact Us<\/a><\/div>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Remote Support<\/h2>\n\n<p class=\"wp-block-paragraph\">This is a service that connects &#8220;your instrument&#8221; and &#8220;our support computer&#8221; via a secure internet site, enabling remote operation to perform &#8220;cause confirmation&#8221; and &#8220;situation assessment&#8221; when an issue occurs with your instrument.<\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" style=\"border-top-left-radius:6px;border-top-right-radius:6px;border-bottom-left-radius:6px;border-bottom-right-radius:6px;background-color:#0058ad\">About Remote Support<\/a><\/div>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Regarding instrument shutdown and startup during extended power outages<\/h2>\n\n<p class=\"wp-block-paragraph\">The shutdown procedure follows the instrument shutdown procedure for extended holidays, but if you have any questions, please contact the Customer Service Department.<\/p>\n\n<p class=\"wp-block-paragraph\">Please note that during a power outage, the compressor supplying compressed air and various gas line supplies may also stop, and we recommend confirming the measures to be taken for these various utilities as well.<\/p>\n","protected":false},"featured_media":0,"template":"","news-category":[22],"class_list":["post-1094","news","type-news","status-publish","hentry","news-category-information"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Microsoft has officially announced that support for Windows 10 will end on October 14, 2025. 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We have prepared a paid OS upgrade service for our products currently in use, to support","twitter:image":"https:\/\/www.ulvac-phi.com\/wp-content\/uploads\/2026\/07\/OGP_img.jpg"},"aioseo_meta_data":{"post_id":"1094","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_custom_url":null,"og_image_custom_fields":null,"og_image_url":null,"og_image_width":null,"og_image_height":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_image_url":null,"twitter_title":null,"twitter_description":null,"schema_type":"default","schema_type_options":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"limit_modified_date":false,"ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null,"created":"2026-07-27 08:41:36","updated":"2026-07-27 09:02:51"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.ulvac-phi.com\/en\/\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.ulvac-phi.com\/en\/news\/\" title=\"\u30cb\u30e5\u30fc\u30b9\">\u30cb\u30e5\u30fc\u30b9<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.ulvac-phi.com\/en\/news-category\/information\/\" title=\"Information\">Information<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tProposal for paid OS upgrade service in conjunction with the end of Windows 10 support\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/www.ulvac-phi.com\/en\/"},{"label":"\u30cb\u30e5\u30fc\u30b9","link":"https:\/\/www.ulvac-phi.com\/en\/news\/"},{"label":"Information","link":"https:\/\/www.ulvac-phi.com\/en\/news-category\/information\/"},{"label":"Proposal for paid OS upgrade service in conjunction with the end of Windows 10 support","link":"https:\/\/www.ulvac-phi.com\/en\/news\/customer\/"}],"_links":{"self":[{"href":"https:\/\/www.ulvac-phi.com\/en\/wp-json\/wp\/v2\/news\/1094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ulvac-phi.com\/en\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.ulvac-phi.com\/en\/wp-json\/wp\/v2\/types\/news"}],"wp:attachment":[{"href":"https:\/\/www.ulvac-phi.com\/en\/wp-json\/wp\/v2\/media?parent=1094"}],"wp:term":[{"taxonomy":"news-category","embeddable":true,"href":"https:\/\/www.ulvac-phi.com\/en\/wp-json\/wp\/v2\/news-category?post=1094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}